Help — answers that end the problem

Almost everything on FiveToTalk fixes itself. Find your problem below — each answer is the whole answer. There is no support ticket and no phone tree, because these six are built to not need one.

I paid and the customer never answered

One tap, after the clock runs out. When you unlock a job, a 48-hour clock starts. If the customer never answers at all in those 48 hours — no reply, no call back, nothing — open that unlock in your pro dashboard and tap "Customer never answered." Your $5 comes back as credit the moment you tap. You will get an email when it lands, and the balance sits in your dashboard where you can see it. The credit never expires — the next time you unlock a job on the board while signed in, the "Use credit" button makes that unlock $0. No form to file, nobody to convince.

If the customer DID answer you — even just to say no, or that they hired somebody else — that was a real talk, and the $5 stands. That's the deal, the same for every pro on the board.

The job was fake

Tap "Report fake" — it's on every job card on the board. The second you tap it, the job comes off the board so no other pro pays on it. The post gets checked against the posting history and the other pros' outcomes. If it's fake: the post is killed, your $5 is refunded (back to you, not credit), and the poster is flagged; a second fake gets them blocked for good. If it's a real post that just looked off, it goes back on the board and you'll get an email saying so. Either way you hear the answer — you never have to chase it.

I paid but I can't see the customer's number

The number appears the moment your payment confirms — usually seconds. If you don't see it:

1. Open your pro dashboard — every unlock you own is listed there with the customer's name, phone, and email.
2. Check your email — the name and number were also sent to you there.
3. If your card was declined, nothing was charged and nothing unlocked — you can tap to try again with the same card or a different one.

There is no state where you paid and the number is lost: if a payment confirmed, your unlock is on your dashboard account forever.

I want my money back

There are exactly two ways money comes back on FiveToTalk, and both are automatic:

1. The customer never answered at all within 48 hours of your unlock → $5 back as credit (see the first answer above).
2. The post was fake → $5 back to your card (see the second answer above).

If the customer answered and talked to you — even a fast no — the $5 stays. You paid for a talk, and the talk happened. There is no third case, no form to file, and no one to convince. If you believe your case is one of the two above and the automatic fix somehow didn't fire, the "Still stuck" link at the bottom of this page reaches the platform inbox — a person reads it the same day, and the two rules above are what they'll check.

How do I stop these alerts?

Every alert email ends with two one-tap links: "Stop alerts for [town]" and "Stop all alerts." Tap one and that stream stops — no login, no email to anybody. To fine-tune instead, open your pro dashboard: your trades and towns are one list, each changeable, plus one master on/off for all alerts. Turn off what you don't run, keep what you do. You can turn any of it back on the same way. Stopping alerts never closes your account and never costs anything.

Alerts come by email — that is the channel. Text alerts are a later phase; when they land, the same one-tap stop links will ride in them.

I need to change my phone or email

Use the "Still stuck" inbox at the bottom of this page. Your email is your sign-in, so changes go through a person on purpose — send the new phone or email from the address on your account, and the change is made the same day. Your unlocks, credit, and Talked/Hired counts all move with your account automatically. Nothing to re-register.